Return & Refund Policy

Effective Date: June 22, 2026

This Return & Refund Policy applies to all purchases made through www.breathofnature.in, operated by ISHANA ORGANICS. By placing an order on our website, you agree to the terms outlined below.

1. General Policy

At Breathe Of Nature, we strive to provide high-quality herbal, and wellness products. Due to the nature of our products, returns and refunds are accepted only under specific circumstances mentioned in this policy.

2. Eligible Return Cases

You may be eligible for a return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.
  • The product was damaged during transit.
  • The product package was tampered with before delivery.

To be eligible, you must notify us within 48 hours of receiving the order.

3. Non-Returnable Products

For safety, hygiene, and quality reasons, the following products are generally not eligible for return:

  • Opened or used products.
  • Products with broken seals or damaged packaging after delivery.
  • Products damaged due to misuse or improper storage.
  • Products returned without original packaging.
  • Products purchased during special sale, clearance, or promotional offers unless damaged or incorrect.
  • Personal care, wellness, and consumable products once opened.

4. Return Request Process

To initiate a return or replacement request, please contact us with:

  • Order Number
  • Customer Name
  • Contact Number
  • Clear photographs of the product and packaging
  • Description of the issue

Return requests can be sent to:

Email: ishanaorganics@gmail.com

Phone: +91 9266686119 / +91 9990518420

Our team will review the request and may ask for additional information before approving the return or replacement.

5. Replacement Policy

If your claim is approved, we may offer:

  • Product replacement; or
  • Store credit; or
  • Refund, depending on product availability and the nature of the issue.

Replacement products will be shipped without additional charges where applicable.

6. Refund Policy

Refunds may be approved only in the following situations:

  • Product received is damaged or defective.
  • Incorrect product delivered.
  • Order canceled by us before shipment.
  • Product becomes unavailable after payment is received.

Refunds will not be issued simply because the customer changes their mind after the order has been shipped.

7. Refund Processing Time

Once approved, refunds will be processed within 7–10 business days.

The refunded amount will be credited through the original payment method used during purchase.

Actual credit timelines may vary depending on your bank, payment provider, or card issuer.

8. Order Cancellation

Cancellation Before Shipment

Orders may be canceled before dispatch by contacting our customer support team.

If payment has already been made, the refund will be processed after cancellation approval.

Cancellation After Shipment

Once an order has been dispatched, it cannot be canceled.

Customers may request a return only if the order qualifies under the eligible return conditions mentioned in this policy.

9. Refusal of Return Requests

We reserve the right to reject any return or refund request if:

  • The request is made after the specified reporting period.
  • Required proof is not provided.
  • The product has been used, altered, or damaged after delivery.
  • The claim is found to be fraudulent or misleading.

10. Shipping Charges

Shipping charges are generally non-refundable unless:

  • The wrong product was shipped by us.
  • The product was damaged before delivery.
  • The return is approved due to our error.

11. Limitation of Liability

Our liability is limited to the purchase value of the product only.

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.

12. Changes to This Policy

ISHANA ORGANICS reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on the website.

13. Contact Information

For any return, replacement, refund, or cancellation requests, please contact:

ISHANA ORGANICS

Address:
Ground Floor, Shop Pvt No. 6, Part of Property No. 2283,
Gali Hinga Beg, Tilak Bazar, Chandni Chowk,
Central Delhi, Delhi – 110006, India

Phone: +91 9266686119 / +91 9990518420

Email: ishanaorganics@gmail.com

Website: www.breathofnature.in